Terms & Condition

Welcome to Tropa. This document is an electronic record of the rules and regulations, privacy policy and Terms of Use for access or usage of Tropa Online Services platform – www.tropa.in (hereinafter referred to as “Platform”)

Your use of the Tropa and services and tools are governed by the following terms and conditions (“Terms of Use“) as applicable to Tropa including the applicable policies which are incorporated herein by way of reference. By mere use of the Tropa, You shall be contracting with Tropa Online Services Private Limited, the owner of the Platform. These terms and conditions including the policies constitute Your binding obligations, with Tropa.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on Platform by providing data while registering on the Platform as Registered User. The term “Tropa“,”We“,”Us“,”Our” shall mean Tropa Online Services Private Limited.

When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You are recommended to review the site regularly for updates. It will be taken for granted for the consistent users that they have accepted the changes.Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Tropa Policies including but not limited to Privacy Policy as amended from time to time.

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.


1. User Account, Password, and Security:

If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform.

You agree to

  • immediately notify Tropa of any unauthorized use / breach of your password or account and
  • ensure that you exit from your account at the end of each session.

2. Services Offered:

  • Tropa provides a number of Internet-based services through the Platform. One such Service enables Users to purchase original merchandise such as Baby Care products, Bodycare products, food, drinks and health supplements from various brands (collectively, “Products”). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc.. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.
  • Tropa does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

3. User Conduct and Rules on the Platform:

You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the following binding principles:

  • You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of Tropa.
  • You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads Tropa by sharing multiple address and phone numbers or transacting with malafide intentions.
  • You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.
  • You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
  • You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
  • Tropa hereby disclaims any guarantees of exactness as to the finish, appearance, size, color etc., of the final Product as ordered by the User.

4. Terms of Order:

  • Once Order is Placed, your order is processed.
  • It takes 48 Hours to confirm payment with the bank.
  • Once payment is confirmed with bank, your order is packed and shipped.
  • Once order is shipped, you will recive an auto email with details on your registered email with website.
  • Complaints for Replacement of Breakage or Damage Products will be Acceptable Only within 24 hours after delivery.
  • For any queries/details, mail us at contact@tropa.in
  • Tropa may send you E-mails / SMS communication relating to the Products Information/Promotional activities/Offers Program from time to time on your registered contact details. In case of any objection with such E-mails/SMS, do mail us request on contact@tropa.in to stop email/SMS in future.
  • In case of failure to receive delivery, Team Tropa will try and contact you for THREE DAYS after which, in case of non-response from the customer, the charges paid by the customer for THE PRODUCTS will be refunded in full within SEVEN TO TEN working days. However, the delivery charges are non-refundable. 

5. Return and Exchange Policy:

  • Tropa Return and Exchange Policy offers You the option to raise a A Product Return Request which can be utilized only within 24 hours of delivery receipt.

6. While products are sold at Maximum Retail Price, the website may offer certain/all products at a discounted price from time to time. However, these discounted prices are subject to change at company’s discretion 

Disclaimer Of Liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Due to limitations of the color photography, there might be slight color variations and the actual product.


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